Friends & Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

We started the Friends and Family test in December 2014, please see our results below.


  • 78% Extremely Likely
  • 22% Likely
  • 0% Neither Likely nor Unlikely
  • 0% Unlikely
  • 0% Extremely Unlikely
  • 0% Don't Know
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Oct 2018 000000
Sep 2018 000000
Aug 2018 000000
Jul 2018 000000
Jun 2018 000000
May 2018 000000
Apr 2018 000000
Mar 2018 000000
Feb 2018 000000
Jan 2018 000000
Dec 2017 000000
Nov 2017 000000
Oct 2017 000000
Sep 2017 000000
Aug 2017 000000
Jul 2017 000000
Jun 2017 000000
May 2017 000000
Apr 2017 000000
Mar 2017 000000
Feb 2017 000000
Jan 2017 000000
Dec 2016 100000
Nov 2016 620000

Patient feedback

We asked the question:
What is the main reason for your answer to the question?

Wonderful service. Staff and doctors are really helpful and caring. I would definitely recommend this doctor's surgery to friends and family.
Posted on: 22/12/2016

Extremely helpful,personalised service
Posted on: 21/11/2016

Nice friendly staff team
Posted on: 21/11/2016

It was good
Posted on: 21/11/2016

Because I always receive excellent care.
Posted on: 15/11/2016

Great practice!!
Posted on: 06/11/2016

Wonderful practice, professional staff and really great experience. Keep up the good work.
Posted on: 04/11/2016

A truly excellent practice. I've been coming to this practice for over 30 years and I'm very happy with the services they provide.
Posted on: 02/11/2016

South Reading Surgery

257 Whitley Wood Road

Telephone: 0118 931 3515
Fax:            0118 975 7065

**please note we sometimes record our calls for training and quality purposes**

Shinfield Medical Practice

School Green

Telephone:  0118 402 9177
Fax:             0118 988 5199

**please note we sometimes record our calls for training and quality purposes**

Friends & Family Test

The NHS want you to have the best possible experience of care. Please give your feedback.


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